Heart's £50k Christmas Cracker T&Cs and FAQs
27 November 2023, 06:00 | Updated: 8 January 2024, 16:37
Here's all you need to know about our Christmas cash game...
How do I enter?
You can enter the ‘Heart’s £50,000 Christmas Cracker’ promotion (‘Promotion’) by texting WIN followed by your answer (A or B) to 82122. Texts cost £2 plus your standard network rate.
You can also enter online through Heart’s Win+ platform. Entry packages start from £2. You must be 18 over over to play this Heart Network competition.
When do I enter?
Make sure you enter while the competition is open – we play between 8am and 4pm on weekdays. Entries will open at the start of each hour and close 10 minutes after the presenter asks the Christmas Cracker question on air. If you enter at the wrong time, you may still be charged but you won’t be able to win. It is your responsibility to check that the Promotion rounds are open before you enter. Make sure that you don’t try to enter if you’re listening on Catch-Up, Live Restart or a third-party streaming service, if you do, your entry might not count, but you may still be charged.
Can I enter by phone?
No, SMS text and online via Heart’s Win+ platform are the only ways to enter this Promotion.
How much could I win?
If you’re randomly selected as a winner, the presenter will reveal what your Christmas Cracker cash amount is. You will win either £500, £5,000 or £50,000.
Can I enter from anywhere in the UK?
You can enter the competition if you’re a resident of Great Britain (England, Scotland or Wales only) and are located in Great Britain at the time of your entry. If you live in Northern Ireland, The Isle of Man or the Channel Islands, then we’re really sorry but you shouldn’t enter as you won’t be eligible to win, due to different regulations in those places.
Please note that Heart’s £50,000 Christmas Cracker is not available on Heart Scotland, but, if you’d like to enter, please switch over to Heart UK, available in Scotland on DAB, through your TV and on Global Player.
Can I enter if I’m on holiday?
If you’re based outside Great Britain at the time of your entry, even if you’re a resident of Great Britain, you won’t be eligible to win, so please don’t enter.
I just missed the question – what was it?
Don’t worry – keep listening to Heart as there will be a different question with a new chance to win every hour. We would advise against finding questions on social media or other channels, as it may be incorrect or out of date. The best place to find the current question is live on Heart or online on Heart’s Win+ platform.
I sent the full answer to the question instead of ‘A’ or ‘B’ – will it still count
Yes, your entry will still count – as long as your message starts with the keyword WIN and the full answer is correct!
I have sent a text to enter but haven’t received a confirmation message
There are many different reasons for this. It could be due to insufficient funds, a Premium Rate block, a monthly cap that’s been exceeded, or a problem with your mobile phone network. You’ll need to contact your network about this. Links for the major networks are listed below:
Please note, if it turns out that you have insufficient funds to pay for your entry/ies and you are selected as a winner, your prize may be forfeited and we will have to remove it , or award your prize to another entrant, at our discretion, so please ensure you are able to pay for any entries you make to avoid unnecessary disappointment.
Why are my messages not sending in the first place?
If messages are not leaving your phone, then they haven’t reached us and won’t be included in the draw to win. This isn’t something we’re able to affect, so you’ll need to contact your mobile phone network (using one of the links above), and they’ll be able to advise you further.
I received my confirmation message quite a long time after I entered
Sometimes, when we experience a higher-than-normal volume of traffic, it can take longer than usual to process and send out our response messages, so even if you receive a confirmation message after the text lines closed, that entry was still included in the draw.
I tried to enter online via Win+ but my entry failed
If you selected ‘pay by mobile’ but your entry failed, there are many different reasons for why this could be. Not all mobile networks support this kind of transaction – it’s only available on O2, Vodafone, EE and Three. Otherwise, it could be due to insufficient funds, a block, a monthly cap that’s been exceeded, or another problem with your mobile phone network. You’ll need to contact your network about this. If you entered via PayPal and your entry failed, you may have insufficient funds in your account. Please contact PayPal if in doubt. If you chose to pay via Debit Card and your entry failed, you may have insufficient funds in your account, or you may have entered the billing details incorrectly, ie. billing address, CVV. Please contact your bank if in doubt. If payment via Apple Pay/Google Pay failed, you’ll need to contact your bank about this.
I missed a call – was it from Heart?
Unfortunately, we can’t disclose that information. Make sure that, if you enter, you’re available to safely answer your phone. If we do call you, we can’t guarantee how it will display on your phone. It could be ‘unknown’, ‘withheld’, it might show a telephone number, or display in any other way. Make sure that, if you enter, you’re available to safely answer your phone.
I’ve already entered one Promotion round. Can I enter another round?
Yes, you can enter different rounds of the Promotion. However, once you’ve won a £5,000 or £50,000 prize you can’t win again.
I was a winner on another Heart promotion recently. Can I enter?
If you’ve won a prize valued at £1,000 or more or you’ve won more than one prize of any value on any of Global’s platforms within the last six months you won’t be eligible to win again until any exclusion period has ended. This exclusion period is detailed in the General Prize Promotions Terms and Conditions.
If we’ve still not answered your question, check out our full list of Premium Rate FAQs here or for more information about phone-paid services and how to identify any unknown charges on your phone bill, visit phonecharges.org
Heart’s £50,000 Christmas Cracker on The Heart Network, December 2023 – Specific Rules
1. The ‘Heart’s £50,000 Christmas Cracker’ promotion (‘Promotion’) is organised by Global (as defined in the General Terms and Conditions). The Promotion will run from Monday 18th December 2023 to Friday 22nd December 2023 on the Heart Network. Global is the Promoter. The Promotion will not run on the Heart Dance, Heart 70s, Heart 80s, Heart 90s, Heart 00s or Heart Scotland services. We reserve the right to add in extra Promotion rounds at weekends.
2. IMPORTANT: THIS PROMOTION IS ONLY OPEN TO RESIDENTS OF GREAT BRITAIN WHO ARE LOCATED IN GREAT BRITAIN AT THE TIME OF ENTRY AND IS NOT OPEN TO RESIDENTS OF NORTHERN IRELAND. The Promotion is subject to these Specific Rules and the General Terms and Conditions which are available here (together, the ‘Promotion Terms and Conditions’). Entry into the Promotion constitutes acceptance of these Specific Rules and the General Terms and Conditions.
Details of the Promotion:
3. To enter the Promotion, you must listen to Heart between 08:00 and 16:00 on weekdays from Monday 4th December to Friday 8th December 2023. You must listen out for the Christmas Cracker Promotion questions, which will be asked by the presenter.
4. There are two ways to enter the Promotion:
o Via SMS text message
o Online via Heart’s Win+ Platform
5. Entry via SMS text message
5.1 To enter the Promotion by SMS text message, you must send a text message starting with the keyword WIN, followed by your answer (A or B) to the Christmas Cracker question, to 82122 (the ‘Text Message Line’). Text messages will be charged at £2 plus one standard network rate message. The text system may not recognise any other format of the keyword.
5.2 The Text Message Line opens at the start of each hour and will close 10 minutes after the question has been read out on air by the presenter. Entries received after this time will not be included in the Promotion but may still be charged.
5.3 On entering the Promotion by SMS, you will receive text bouncebacks which confirm your entry and invite you to take part in offers for bonus entries. The details of these offers will be included in the bouncebacks and a full breakdown of how these offers work is detailed below in clause 7. It is your responsibility to ensure that, if you respond to any of these offers, the text lines for the Promotion round are still open when you do so.
6. Entry Online via Heart’s Win+ Platform
6.1 To enter the Promotion online (‘Online Entry’), you must use Heart’s Win+ platform to find the ‘Christmas Cracker’ question or listen out for the question on FM or DAB, following the instructions of the presenter(s) on-air.
6.2 To do so, you must visit the ‘Heart’s £50,000 Christmas Cracker’ page on Heart’s Win+ platform (http://winplus.heart.co.uk), and select your answer (A or B) to the Christmas Cracker question, and confirm on the entry form that you wish to make your entry.
6.3 You must then complete your entry by selecting the number of entries you would like to purchase and completing the payment journey through your chosen Payment Services Provider (PSP).
6.4 In order to be eligible to win you must complete your entry, including payment within the entry window of the Promotion round, i.e. from the start of the hour until 10 minutes after the question has been read out on-air.
6.5 For a full breakdown of all entry options, tariffs and costs, including bonus entries available for Online Entry, please see Clause 7 below.
7. All entry options, tariffs and costs, including bonus entries are detailed in the table below. For any SMS text message entries, you may also incur a standard network charge for each message you send to us, to check this please speak to your mobile network provider.
7. With regard to entries charged to a mobile phone (via either SMS or Direct Carrier Billing):
7.1 We are not responsible for any latency experienced by your mobile phone network, which may delay the delivery of messages and/or charges to and/or from us.
7.2 We are not responsible for erroneous entries which may occur through a mobile phone network or handset error.
7.3 As this is a Premium Rate Promotion, it is your responsibility to ensure you have sufficient credit on your phone to pay for this. In the event you enter and have insufficient credit to pay for your entry/entries, payment may be taken at a later date.
8. Once the Text Message Line & Online Entry have closed, one entrant will be selected at random from all the entries received during that round. The selected entry must be eligible and have the correct answer.
9. If you’re the randomly-selected entrant, one of our representatives will call you on the telephone number on which you entered. If the entry is ineligible, we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another entrant, as applicable. If entries include the correct answer written in full instead of “A” or “B”, they will still count – misspellings and slight variations may be accepted at our discretion. The Producer’s decision is final, and no correspondence will be entered into in the case of dispute. Entries including more than one answer will be disqualified.
10. If you are this selected entrant, you will be asked to have a call with a presenter. If you agree, this call may be switched to a Facetime call but this is not obligatory and you will be given the choice whether to record a phone call or do the call on Facetime. That call will either be broadcast live or pre-recorded for future broadcast. You must answer your telephone when we contact you. You must answer your telephone when we contact you. Someone else cannot answer the phone, participate or accept a prize on your behalf. If: (i) you fail to answer the phone; (ii) someone else answers the phone; (iii) the call goes to voicemail; (iv) the call becomes disconnected; or (v) you are not (or do not seem to be) in a position to safely and/or lawfully take or remain on the call (for example, if you are or seem to be driving); or (vi) you are not audible or intelligible or we are not able to conduct a conversation with you in a manner that is suitable for broadcast for any reason beyond our control (including, but not limited to: low/no signal on your device, a call is dropped by any network, you are travelling, there is too much background noise or feedback, etc.); before or during the Promotion, you may be disqualified and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.
11. During the phone call with the presenter(s), the Christmas Cracker cash amount will be revealed. For the avoidance of doubt, prize amounts for each round are determined in advance by us.
12. Promotion rounds will be announced in advance by the presenter(s) on-air. We reserve the right to take the Promotion off-air for bank holidays, or at other times when programming output requires it.
13. Unless otherwise expressly stated, each Promotion round is a separate round, with a separate question to answer, and the Text Message Line and Online Entry will be re-set after each round.
14. We may publish and publicise your name, image, social media handle and/or profile picture, your nearest geographical location (for example, your nearest city, town or county) and your entry, and we may refer to your association with the Promotion and/or the prize, in any and all media, worldwide, in perpetuity, for publicity and PR purposes solely in connection with the Promotion.
15. In relation to winners (and runners up if applicable), you understand that we may interview you and your guest(s)/travel companions(s) which we may film, photograph and/or record and; (ii) film, photograph and/or record, you and your guest(s)/travel companions(s) in connection with the Promotion either by telephone or in person and we may use such films, recordings and/or photograph(s) for publicity and PR purposes in any and all media, worldwide, as often and for as long as we consider appropriate or desirable, in connection with the Promotion. We may also publish your and your guest(s)/travel companion(s) name, image, social media handle and/or profile picture.
16. We may also contact you up to six months after the date you are notified of your win to interview you retrospectively about your win and what you spent the money on. We may publish this interview on our websites and/or social media channels, along with any further photographs, videos and/or voicenotes that you may provide us with.
17. By entering the Promotion, you are requesting that we process your entry into the Promotion immediately. We complete the entry process immediately following receipt of your entry and therefore you acknowledge that once you enter the Promotion you will lose any right you may have to cancel your entry and receive a refund (whether under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 or otherwise).
Eligibility:
18. The Promotion is only open to residents of Great Britain (i.e. England, Scotland and Wales only) aged 18 and over, and who are based in Great Britain at the time of entry. For the avoidance of doubt, the Promotion is not open to residents of Northern Ireland, the Isle of Man or the Channel Islands.
19. Multiple entries are permitted but if you win a cash prize of £5,000 or above during the Promotion period, you will not be eligible to win again, and we reserve the right to withhold or reclaim any second or subsequent prize.
19.1 Multiple entries via SMS text message are permitted up to a maximum of 12 paid entries per day (£24 plus standard network rate charges); any additional entries above this limit will be excluded from the Promotion.
19.2 Multiple entries via the Win+ platform are permitted up to a maximum of £25 spend per day; any additional entries above this limit will be excluded from the Promotion. Please note that entries into other promotions on the Win+ platform will also contribute to this daily spend limit. If we believe that entrants may be entering across multiple devices or phone numbers in order to negate the spend limit, they may be disqualified from the Promotion.
19.3 You may make entries via both SMS text message and Win+ up to the applicable limit of each method of entry. However, the Promotion is for entertainment purposes only and we strongly advise against excessive use.
Prize:
20. For each Promotion round, one winning entrant will receive a cash amount of either £500, £5,000 or £50,000 as revealed by the presenter at the point of winning (as per Clause 12).
21. If you provide all necessary details via the method directed by 4pm of the day that we notify you of your win, we will aim to initiate the transfer of funds on the same day, at our discretion, otherwise will aim to do so on the following working day. If you provide your details on any other day, we will aim to initiate the transfer of funds the next working day after those details are received by us. You must provide all necessary details via the method directed within 14 days after the original request to do so otherwise the prize will be forfeited at our discretion.
22. Any other costs and expenses which are not specifically included in the prize description are excluded and will be the sole responsibility of the winner.
23. The prize is non-transferable and non-refundable.
24. We reserve the right to substitute the prize with another prize of equal or greater value at our absolute discretion.
25. We are registered with the Phone-paid Services Authority (“PSA”): registration number ORG832-96388-41101. For all enquiries in connection with the Promotion please contact our customer support team at https://global.com/contact/.
Data Protection:
26. Your personal data that you provide to us will be collected and processed by us, our licensees (including Communicorp UK Limited) as well as the prize providers, and if applicable, our service providers, network operators and suppliers in order to administer and fulfil the Promotion. Your personal data may also be disclosed to the Phone-paid Services Authority, Ofcom and/or the Advertising Standards Authority at their reasonable request for regulatory purposes, for example, in order to prevent, investigate and detect crime, fraud or anti-social behaviour and comply with law enforcement agencies and applicable advertising codes.
27. By entering a Promotion, you acknowledge that any personal data provided by you in connection with the Promotion will be processed as set out above and in accordance with our Privacy Policy which sets out full details of how we process personal data and how you can exercise your rights as a data subject. Please ensure you have read and understood our Privacy Policy before entering any Promotion. If you are required to submit a guest(s)/travel companion(s) personal data to enter a Promotion, you must ensure that your guest(s)/travel companion(s) have given you consent to provide us with their personal data.
28. You may be asked if you want to opt-in to marketing from us when you enter a Promotion. If you choose to opt-in, we will use your personal data for marketing purposes (see Global's Privacy Policy for more details). You can withdraw your consent to marketing at any time by unsubscribing.
29. We and the prize providers may transfer and process personal data outside of the EEA and UK for the purposes of administering the Promotion. Where any transfers are made outside of the EEA or UK we will ensure appropriate safeguards to protect your personal data are in place.
30. We will hold your personal data for a period of up to 3 years in order to comply with our regulatory obligations.
31. You may request the removal of your personal details from our database by contacting privacy@global.com. If you request that your personal details be removed prior to the conclusion of a Promotion, you will forfeit your right to enter the Promotion and/or claim any prize and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.
