Heart's £50,000 Christmas Cracker 2021 T&Cs and FAQs
3 December 2021, 16:09
How do I enter?
You can enter the competition by texting WIN followed by your answer (A or B) to 82122. It costs £2 plus your standard network rate.
When do I enter?
We’ll read the question on air between 9am and 4pm on weekdays and you’ll have ten minutes to enter. Make sure you text while a competition round is still open. If you text at the wrong time you may still be charged but you won’t be able to win.
Can I enter by landline or online?
No, text is the only way to enter
Can I enter from anywhere in the UK?
You can enter the competition if you’re a resident of Great Britain (England, Scotland or Wales). If you live in Northern Ireland, The Isle of Man or The Channel Islands, then we’re really sorry but you shouldn’t enter as you won’t be eligible to win, due to different regulations in those places.
How much could I win?
If you’re randomly picked as a winner, you’ll win either £500, £5,000 or £50,000 – The Heart presenter you talk to will reveal how much you’ve won.
I just missed the question – what was it?
Don’t worry – keep listening to Heart as there will be a different question with a new chance to win every hour between 9am and 4pm on weekdays. We would advise against finding questions on social media or other channels, as it may be incorrect or out of date. The best place to find the current question is live on Heart.
I sent the full answer to the question instead of ‘A’ or ‘B’ – will it still count
Yes, your entry will still count – as long as the answer is correct of course!
I have sent a text to enter but haven’t received a confirmation message
There are many possible reasons for this. It could be due to insufficient funds, a Premium Rate block, a monthly cap that’s been exceeded, or a problem with your mobile phone network.
You’ll need to contact your network about this: O2: o2.co.uk Vodafone: Vodafone.co.uk EE: ee.co.uk Sky: sky.com/help/home/sky-mobile Three: three.co.uk Virgin: virginmedia.com/mobile
Why are my messages not sending in the first place?
If messages are not leaving your phone, then they haven’t reached us and won’t be included in the draw to win. This isn’t something we’re able to affect, so you’ll need to contact your mobile phone network (using one of the links above), and they’ll be able to advise you further.
I received my confirmation message quite a long time after I entered
Sometimes, when we experience a higher-than-normal volume of traffic, it can take longer than usual to process and send out our response messages, so even if you receive a confirmation message after the text lines closed, that entry was still included in the draw.
I missed a call – was it from Heart?
Unfortunately, we can’t disclose that information. Make sure that, if you enter, you’re available to safely answer your phone.
I’ve already entered one competition round. Can I enter another round?
Yes, you can enter different rounds of the competition. However, once you’ve won a £5,000 or £50,000 prize you can’t win again.
I was a winner on another Heart competition recently. Can I enter?
In the last six months, if you’ve won a competition on any of Global’s radio stations, websites or other channels – winning either a prize valued at a thousand pounds or more, or winning more than one prize of any value - your entries won’t be eligible until any exclusion period has ended.
If we’ve still not answered your question, check out our full list of Premium Rate FAQs here
Heart’s £50,000 Christmas Cracker on The Heart Network, December 2021 – Specific Rules
1. The ‘Heart’s £50,000 Christmas Cracker’ promotion (‘Promotion’) is organised by Global (as defined in the General Terms and Conditions). The Promotion will run from Monday 6th December 2021 to Friday 24th December 2021 on the Heart Network. Global is the Promoter. The Promotion will not run on the Heart 70s, Heart 80s, Heart 90s, Heart Xmas or Heart Dance digital services.
2. IMPORTANT: THIS PROMOTION IS ONLY OPEN TO RESIDENTS OF GREAT BRITAIN AND IS NOT OPEN TO RESIDENTS OF NORTHERN IRELAND. The Promotion is subject to these Specific Rules and the General Terms and Conditions which are available here (together, the ‘Promotion Terms and Conditions’). Entry into the Promotion constitutes acceptance of these Specific Rules and the General Terms and Conditions.
Details of the Promotion:
3. To enter the Promotion, you must listen to Heart between 09:00-16:00 on weekdays from Monday 6th December to Friday 24th December 2021. When the presenter asks a Christmas Cracker Promotion question – as heard on FM & DAB - you must send a text message starting with the keyword WIN plus your answer to the question to 82122 (the ‘Text Message Line’). 4. Text messages will be charged at £2 plus one standard network rate message. The text system may not recognise any other format of the keyword.
5. You will have 10 minutes to enter once the question has been read out on air, as directed by the presenter. Entries received before or after this time will not be included in the Promotion but may still be charged.
6. We are not responsible for any latency experienced by your mobile phone network, which may delay the delivery of text messages to and/or from us. Additionally, we are not responsible for any erroneous entries which may occur through a mobile phone network or handset error.
7. On entering the Promotion, you will receive a text message that invites you to take part in a 4-for-2 offer, whereby if you enter the Promotion a second time within the same Promotion round, you will receive an additional two text entries into that Promotion round at no extra cost. The additional entries will be automatically included once you’ve entered for the second time and you will not need to text again to claim this. If you do submit a third text entry for the Promotion, you will be charged. It is your responsibility to ensure that if you respond to this offer, the text lines for the Promotion round are still open when you do so.
8. Once the lines have closed, one entrant will be selected at random from all the entries during that round. The selected entry must be eligible and have the correct answer. If you are that entrant, one of our representatives will call you on the telephone number on which you entered. If the entry is ineligible, we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another entrant, as applicable. If entries include the correct answer written in full instead of “A” or “B”, they will still count – misspelled entries may be accepted at the discretion of the producer. Entries including more than one answer in the text will be disqualified.
9. If you are this selected entrant, you will be asked to have a call with a presenter which may include video (FaceTime). That call will either be broadcast live or pre-recorded for future broadcast. You must answer your telephone when we contact you. Someone else cannot answer the phone, participate or accept a prize on your behalf. If: (i) you fail to answer the phone; (ii) someone else answers the phone; (iii) the call goes to voicemail; (iv) the call becomes disconnected; or (v) you are not (or do not seem to be) in a position to safely and/or lawfully take or remain on the call (for example, if you are or seem to be driving); or (vi) you are not audible or intelligible or we are not able to conduct a conversation with you in a manner that is suitable for broadcast for any reason beyond our control (including, but not limited to: low/no signal on your device, a call is dropped by any network, you are travelling, there is too much background noise or feedback, etc.); before or during the Promotion, you may be disqualified and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable. If you have complied with all applicable terms and conditions, and if you are successful, then you will be declared the winner of the Promotion round, on-air.
10. The cash amount available as that Promotion round’s prize (either £500, £5,000 or £50,000) will be revealed during the call with the presenter, at the point of winning. For the avoidance of doubt, prize amounts for each round are determined in advance by us.
11. The number of rounds played each day for the Promotion will be decided by us in our sole discretion. Promotion rounds will be announced in advance by the presenter(s) on-air. We reserve the right to take the Promotion off-air for bank holidays, or at other times when programming output requires it.
12. For the avoidance of doubt, unless otherwise expressly stated, each Promotion round is a separate round, with a separate question to answer, and the text system will be re-set after each round.
13. We may publish and publicise your name, image, social media handle and/or profile picture, your nearest geographical location (for example, your nearest city, town or county) and your entry, and we may refer to your association with the Promotion and/or the prize, in any and all media, worldwide, in perpetuity, for publicity and PR purposes solely in connection with the Promotion.
14. In relation to winners (and runners up if applicable), you understand that we may interview you and your guest(s)/travel companions(s) which we may film, photograph and/or record and; (ii) film, photograph and/or record, you and your guest(s)/travel companions(s) in connection with the Promotion either by telephone or in person and we may use such films, recordings and/or photograph(s) for publicity and PR purposes in any and all media, worldwide, as often and for as long as we consider appropriate or desirable, in connection with the Promotion. We may also publish your and your guest(s)/travel companion(s) name, image, social media handle and/or profile picture.
15. By entering the Promotion you are requesting that we process your entry into the Promotion immediately. We complete the entry process immediately following receipt of your entry and therefore you acknowledge that once you enter the Promotion you will lose any right you may have to cancel your entry and receive a refund (whether under the Consumer Contracts Regulations 2013 or otherwise).
Eligibility:
16. The Promotion is only open to residents of Great Britain (i.e. England, Scotland and Wales only) aged 18 and over, and who are based in Great Britain at the time of entry. For the avoidance of doubt, the Promotion is not open to residents of Northern Ireland, the Isle of Man or the Channel Islands.
17. Multiple entries are permitted up to a maximum of 14 entries per day; any additional entries above this limit will be excluded from the Promotion. The Promotion is for entertainment purposes only and we strongly advise against excessive use.
18. If you win a cash prize of £5,000 or above during the Promotion, you may not enter the Promotion again and we reserve the right to withhold or reclaim any second or subsequent prize for the duration of that Promotion.
Prize:
19. Each round, one winning entrant will receive a cash amount of either £500, £5,000 or £50,000, revealed at the point of winning (as per clause 10).
20. If you provide all necessary details via the method directed by 4pm of the day that you enter the Promotion, we will aim to initiate the transfer of funds on the same day, in our discretion, otherwise will aim to do so on the following working day. If you provide your details on any other day, we will aim to initiate the transfer of funds the next working day after those details are received by us. You must provide all necessary details via the method directed within 14 days after the original request to do so otherwise the prize will be forfeited at our discretion.
21. Any other costs and expenses which are not specifically included in the prize description are excluded and will be the sole responsibility of the winner.
22. The prize is non-transferable and non-refundable.
23. We reserve the right to substitute the prize with another prize of equal or greater value at our absolute discretion.
24. We are registered with the Phone-paid Services Authority (“PSA”): registration number ORG832-96388-41101. For all enquiries in connection with the Promotion please contact our customer support team at https://global.com/contact/.
Data Protection:
25. Your personal data that you provide to us will be collected and processed by us, our licensees (including Communicorp UK Limited) as well as the prize providers, and if applicable, our service providers, network operators and suppliers in order to administer and fulfil the Promotion. Your personal data may also be disclosed to the Phone-paid Services Authority, Ofcom and/or the Advertising Standards Authority at their reasonable request for regulatory purposes, for example, in order to prevent, investigate and detect crime, fraud or anti-social behaviour and comply with law enforcement agencies and applicable advertising codes.
26. By entering a Promotion, you acknowledge that any personal data provided by you in connection with the Promotion will be processed as set out above and in accordance with our Privacy Policy which sets out full details of how we process personal data and how you can exercise your rights as a data subject. Please ensure you have read and understood our Privacy Policy before entering any Promotion. If you are required to submit a guest(s)/travel companion(s) personal data to enter a Promotion, you must ensure that your guest(s)/travel companion(s) have given you consent to provide us with their personal data.
27. You may be asked if you want to opt-in to marketing from us when you enter a Promotion. If you choose to opt-in, we will use your personal data for marketing purposes (see Global's Privacy Policy for more details). You can withdraw your consent to marketing at any time by unsubscribing.
28. We and the prize providers may transfer and process personal data outside of the EEA and UK for the purposes of administering the Promotion. Where any transfers are made outside of the EEA or UK we will ensure appropriate safeguards to protect your personal data are in place.
29. We will hold your personal data for a period of up to 3 years in order to comply with our regulatory obligations.
30. You may request the removal of your personal details from our database by contacting privacy@global.com. If you request that your personal details be removed prior to the conclusion of a Promotion, you will forfeit your right to enter the Promotion and/or claim any prize and we reserve the right to select another entrant to participate in the Promotion or withdraw the prize and select another winner, as applicable.
